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Defect management: complaints under control

A complaint on a slip of paper in the tech log helps no one. Defect management in Aerosuite gives complaints a clear path: report, assess, fix, release — with a complete history.

Report and assess

Pilots report defects directly from the flight or the aircraft file: description, severity, optionally photos. Maintenance assesses the report and decides whether the aircraft may keep flying, is only usable with restrictions or is locked.

  • Defect report by pilots in a few steps
  • Assessment and categorisation by maintenance
  • Automatic booking lock for serious defects
  • Release by authorised maintenance roles
Open complaints per aircraft (screenshot to follow).

From reporting to release

Every defect follows a traceable process:

From reporting to release
StepWhoEffect
ReportPilotComplaint documented
AssessMaintenanceSeverity and usability set
LockSystemBooking blocked for serious defect
ReleaseMaintenanceAircraft bookable again

Transparency for everyone involved

Anyone who wants to book an aircraft sees open restrictions immediately. The board sees which aircraft are grounded and why. And maintenance has a task list instead of a slip box — with a complete history per aircraft.

FAQ

FAQ: Defect management

Can a defect lock the aircraft?

Yes. Serious defects can lock the aircraft for bookings automatically until an authorised maintenance role releases it again.

See Aerosuite in action

We will show you how Aerosuite fits the workflow of your flying club or flight school.